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Questions? We're here for you.

(800) 553-4289

Visiting Agrace (effective August 11, 2021):

Visitors must self-screen for COVID-19 symptoms and sign in at the reception desk before they can visit Agrace’s hospice inpatient units and other areas of our buildings.
Agrace will provide a medical-grade mask, which is required to be worn inside our buildings at all times—even if everyone present in a room is COVID vaccinated.

If you have any questions before visiting Agrace, please call (800) 553-4289.

1:1 Grief support is available in-person, by phone or video chat. This support is open to anyone, even if the person who died did not have hospice care. Please call (608) 327-7110 to make an appointment. Find upcoming virtual and in-person grief support groups here.

For Health Care Professionals

Learn about the supportive care and hospice services available to support your patients/residents and their families.

Agrace is here to help you learn about supportive or end-of-life care with a variety of resources. As you browse this page, please know that our staff is here to assist you as you talk to people in your care and their families about our services, including end-of-life matters.

Agrace Hospice Care is an open access hospice: Agrace patients may receive concurrent services such as chemotherapy, radiation therapy, blood transfusions or dialysis while they’re on hospice if the patient’s goal in receiving treatment is to relieve pain or other symptoms of their terminal illness, rather than to try to cure the illness. Agrace considers these requests individually, so please ask us about your specific case.

Advanced cardiac care program: In collaboration with the American Heart Association and the National Partnership for Hospice Innovation, Agrace clinicians are receiving specialized training to manage the symptoms of advanced heart disease and keep patients comfortable. With Agrace Hospice Care, heart disease patients can continue treatments that control their symptoms and improve their quality of life.

Making a referral: If you think a person in your care could benefit from Agrace’s Hospice or Supportive Care services, call Agrace’s Enrollment Team at (800) 930-2770 at any time to ask questions or make a referral. We also have a simple online referral form:

Make a Referral

We will do our best to visit with your patient (or family/guardian, if appropriate) in the next day or two following the referral. Agrace staff will meet with them to learn what’s happening with them and recommend services that best meet their needs, whether that is Hospice Care or Supportive Care, a palliative care program.

Hospice Eligibility

When is it time to ask for Agrace Hospice Care? Please call our Enrollment Team at (800) 930-2770 with your questions. For reference, here are Medicare's eligibility guidelines for several common life-limiting conditions.

Signs of Decline/When to Call Agrace
Medicare Guidelines for Hospice Eligibility
Signs that a person may be eligible for hospice, arranged alpha by diagnosis (find individual pages for each diagnosis and related assessment tools below).
Amyotrophic Lateral Sclerosis (ALS) Eligibilty
Cancer Eligibility
Cerebral Vascular Accident, Stroke or Coma Eligibility
Dementia/Alzheimer's Disease Eligibilty
Heart Disease/CHF Eligibility
HIV Disease Eligibilty
Huntington's Disease Eligibility
Liver Disease Eligibility
Lung Disease/COPD Eligibility
Multiple Sclerosis (MS) Eligibility
Muscular Dystrophy Eligibility
Parkinson's Disease Eligibility
Renal Failure (Chronic) Eligibility
New York Heart Association (NYHA) Functional Classification
PPS Palliative Performance Scale
FAST Functional Assessment Staging

Physician/Clinician Education

Educational resources for physicians and long-term care professionals about palliative care and end-of-life care.

Giving Hospice Comfort Medications
A teaching guide for long-term care/assisted living staff caring for Agrace patients.
What is my Resident with Dementia Telling Me?
Interventions for 12 common behaviors related to dementia.
Caring for People Who Have Dementia
Basics of dementia care booklet for long-term care professionals and family caregivers.
Clinical Practice Guideline: Dementia
A detailed reference for hospice care and long-term care professionals caring for people who have dementia.
Clinical Practice Guideline: Heart Failure
A detailed reference for hospice and long-term care professionals caring for people who have end-stage heart failure.
Clinical Practice Guideline: Liver Disease
A detailed reference for hospice and long-term care professionals caring for people who have end-stage liver disease.
Clinical Practice Guideline: Active Dying
A detailed reference for health care professionals caring for people in the final days or hours of life
Agrace Supportive Care: Improve Symptom Management for LTC Residents
When LTC residents are struggling with poorly controlled symptoms or behaviors, Agrace Supportive Care consultations may help.
Keeping Hospice Patients in Place with Continuous Care in LTC Facilities
Learn signs that may make a hospice patient eligible for "Continuous Care" during a health crisis.
The Differences between Nonprofit and For-profit Hospices
In 2019, the National Partnership for Healthcare and Hospice Innovation partnered with Milliman, a global actuarial and consulting firm, to conduct a study with the objective of understanding the differences and similarities in financial performance and quality of care between nonprofit and for-profit hospices serving Medicare beneficiaries. Here are the high-level takeaways: 1) Nonprofit hospices have an aggregate net margin of 3.0% vs. 19.9% for for-profit hospices. 2) Nonprofit hospices provide patients with 10% more nursing visits, 35% more social worker visits, and twice as many therapy visits vs for-profit hospices per patient day. 3) Inpatient stays—nonprofit hospices enroll a higher percentage of patients who have inpatient hospital stays immediately prior to hospice admission. Suggests they may be high-acuity patients with greater care needs upon hospice enrollment. 4) For-profit hospices report spending over 300% more on advertising costs than nonprofit hospices. 5) For-profit hospices report spending less than half what nonprofit hospices report on bereavement services.

LTC Newsletter

Partners on the Journey: A newsletter for long-term care professionals caring for residents with serious or life-limiting illnesses

Collaborating with Agrace during COVID
Updates on referrals, resources and changes to services related to COVID-19
Non-Pharm Interventions for Anxiety, Stand-up Meetings for Care Coordination - Spring 2019
Grief Support, Hospice Compare, Evacuation Collaboration - Winter 2018/2019
Mega-Rule Realities, When to Call for Hospice, Inservices for LTC staff - Summer 2018
Telemedicine, Ethics Consults Available; Stricter Med Rules - Spring 2018
When to Use Continuous Care; Online Referral Form - Summer 2017
Improving Behaviors Related to Dementia - Summer 2016
For more dementia-care help, listen to "Dementia at the End of Life" in the "Audio" section below.
Recognizing Types of Pain - Fall 2013

Clinical In-services

These educational presentations about common end-of-life care issues are designed for staff of our long-term care partner facilities, other health care professionals and community organizations. Contact us at (608) 276-4660 or grp-outreach@agrace.org to schedule.

Agrace 101: Caring Every Step of the Way

What to Expect When Death Is Approaching

Dementia at the End of Life: Caring for Hospice Patients

Social Isolation and Dementia

Ethics in End-of-Life Care

Pain Management for the Hospice Patient

Skin Care for the Hospice Patient

Incorporating Cultural Humility in End-of-Life Care

Advance Care Planning

Grief 101: Grief Basics and Words that Comfort

Grief in the Health Care Workplace

Grief and the Business Professional: Tips for Supporting Grieving Employees

Grief and COVID-19

Engaging with your Frontline Staff

Team Building for Frontline Staff

Engagement 101: Steps to Improving Your Workplace

Getting the Job Done

Creating a Culture of Accountability

The Role of Recognition in a Positive Work Culture

Engagement Case Study: Becoming a Best Place to Work

Printable course descriptions of all 2021 Agrace in-service topics

Forms

Here are links to Wisconsin advance care planning forms.

Videos for Health Care Professionals

Hospice Eligibility Series

Hospice Eligibility: Alzheimer’s and Dementia

General Decline Educational Town Hall Discussion

ABC's of Dementia

Presented by Dr. Ken Robbins, M.D.

ABC's of Dementia

Audio

Click to view and listen to an album’s tracks.

Dementia at the End of Life

Play	Track
	1.	Defining advanced dementia
	2.	Communication
	3.	What kinds of communication can a patient with advanced dementia still understand?
	4.	How will my mother, who has dementia, express herself when she is dying?
	5.	Is it possible to experience reconciliation and closure with my father who has dementia and is dying?
	6.	Pain and the Difficult Behaviors Caused by Pain
	7.	How can we treat challenging behaviors exhibited by patients with dementia?
	8.	The patient seems more restless than before. What's wrong?
	9.	What if the patient's restlessness does not have a physical cause?
	10.	How do patients with advanced dementia communicate pain?
	11.	How is pain treated in patients with advanced dementia?
	12.	Can medications be used to control aggressive behavior?
	13.	Infections and Antibiotics
	14.	Should antibiotics be used for infections such as urinary tract infections?
	15.	Should my mother's pneumonia be treated?
	16.	Medications
	17.	Are there medications that can treat dementia?
	18.	Should we stop the medications or should she continue taking them?
	19.	Nutrition, Swallowing and Artificial Nutrition
	20.	How does advanced dementia affect the patient's nutritional status?
	21.	What options do caregivers have if their loved one shows signs of losing their appetite?
	22.	What if the patient is having difficulty chewing or swallowing?
	23.	My mom often chokes on her food. Is this normal?
	24.	What are some other ideas to help make mealtime less stressful?
	25.	Does a feeding tube improve quality of life? How might it affect the course of the disease?
	26.	Skin Care
	27.	My mother's skin seems so fragile. What's happening?
	28.	What can be done to prevent pressure sores or other injuries to the skin?
	29.	Advance Directives
	30.	What if my sister's dementia has progressed and she does not have an advance directive, such as a Living Will or a Power of Attorney for Health Care?
	31.	What is activation of the Power of Attorney for Health Care, and when does activation take place?
	32.	In my mother's Power of Attorney for Health Care, she has appointed me her primary decision-maker. What are my responsibilities?
	33.	How do I ensure my brother's wish not to be resuscitated is honored?
	34.	If my wife has DNR status, does that mean her care will be limited?
	35.	Hospitalizations and Emergency Room Visits
	36.	How may an emergency room visit or hospitalization affect a patient with advanced dementia?
	37.	What resources are available in the hospital setting to help address my husband's dementia care needs?
	38.	My grandfather need to leave the hospital now, and I cannot provide his care at home. What options are available to me?
	39.	If my grandfather has another episode, do I have to take him to the hospital?
	40.	Hospice Eligibility and Services
	41.	What is hospice care?
	42.	Can you be more specific about the kind of support that is provided by Agrace HospiceCare?
	43.	How do I know when someone with dementia is eligible for hospice?
	44.	Can the patient be eligible for hospice even if she is in early stages of dementia?
	45.	Are there grief services available for the caregivers of dementia patients in facilities?
	46.	When a patient with Alzheimer's or dementia loses their "personality," what can we do for the family?
	47.	Do advanced dementia patients have spiritual needs?
	48.	How can we meet the spiritual needs of a patient with advanced dementia?
	49.	Conclusion

(800) 553-4289

For Health Care Professionals

Hospice Eligibility

Physician/Clinician Education

LTC Newsletter

Clinical In-services

Agrace 101: Caring Every Step of the Way

What to Expect When Death Is Approaching

Dementia at the End of Life: Caring for Hospice Patients

Social Isolation and Dementia

Ethics in End-of-Life Care

Pain Management for the Hospice Patient

Skin Care for the Hospice Patient

Incorporating Cultural Humility in End-of-Life Care

Advance Care Planning

Grief 101: Grief Basics and Words that Comfort

Grief in the Health Care Workplace

Grief and the Business Professional: Tips for Supporting Grieving Employees

Grief and COVID-19

Engaging with your Frontline Staff

Team Building for Frontline Staff

Engagement 101: Steps to Improving Your Workplace

Getting the Job Done

Creating a Culture of Accountability

The Role of Recognition in a Positive Work Culture

Engagement Case Study: Becoming a Best Place to Work

Forms

Videos for Health Care Professionals

Hospice Eligibility Series

ABC's of Dementia

Audio

(800) 553-4289

Madison

Janesville

Baraboo

Dodgeville

Oconomowoc

Adult Day Center

Grief Support Center

Play	Track
	1.	Why am I so tired?
	2.	How much time do I have?
	3.	Can I get married?
	4.	What should we tell the rest of the family?
	5.	May I die at home?
	6.	What is dying like?
	7.	Will I die suddenly?
	8.	How soon will I die if I stop dialysis?
	9.	How did my weak father get out of his bed?
	10.	Can she hear us?
	11.	Do you have to tell him that he's dying, because I'd rather you didn't?
	12.	What is autonomy?
	13.	Do we have to follow the advance directive to the letter?
	14.	What is capacity or decisional ability?
	15.	When and how do you activate the Power of Attorney for Health Care?
	16.	Should I be resuscitated if my heart stops or my breathing stops?
	17.	Can I refuse futile care for myself or my loved one?
	18.	My father doesn't remember that you talked to him yesterday about Mother's dying. Why is that?
	19.	Is artificial nutrition something I should consider?
	20.	My mother swallows once in a while. Why can't I feed her?
	21.	If Mother doesn't eat or drink, why can't you feed her through a vein?
	22.	Are intravenous fluids appropriate?
	23.	How about feeding tubes - are they appropriate?
	24.	Does she feel pain?
	25.	Why does Agrace HospiceCare prescribe morphine?
	26.	Why don't you just give pain medicine by injection?
	27.	Isn't that a lot of morphine?
	28.	Is one opiate better than another?
	29.	Is methadone safe?
	30.	How do you know you are not killing her?
	31.	What is palliative sedation?
	32.	Should more tests be done?
	33.	Should another treatment be pursued?
	34.	Should we have more transfusions?
	35.	Why don't you treat the gangrene?
	36.	Shouldn't the pneumonia be treated?
	37.	Should antibiotics be used for infections like pneumonia?
	38.	Can you remove the excess fluid in my mom's abdomen?
	39.	You said Dad had trouble breathing because of the fluid in his lungs. Can you remove the fluid?
	40.	Should the blood thinner he's on be stopped?
	41.	Why are you stopping cortisone?
	42.	How do you know it is dementia?
	43.	Do demented patients have feelings?
	44.	Do demented patients have pain?
	45.	Do demented patients know they are dying?
	46.	Can you help me die faster?
	47.	Isn't that suicide?
	48.	Isn't that euthanasia?
	49.	How do you know when someone is close to death?
	50.	Our father is dying. Why doesn't my brother come to visit him?
	51.	Conclusion

Play	Track
	1.	Gaining the Confidence of the Patient and the Family
	2.	Gaining a Family's Confidence
	3.	Helping Families Make Tough Decisions
	4.	Addressing Spiritual Matters With the Patient
	5.	Military Service
	6.	Addressing Code Status
	7.	Addressing the Question of "What Dying Is Like?"
	8.	Why We Use Morphine
	9.	Nutrition and Hydration of Dying Patients
	10.	Anticipating the Need for a Mechanical Ventilator in Respiratory Crisis
	11.	Total Sedation
	12.	How Does One Know a Patient is Dying
	13.	Prognostication
	14.	Suicide and Agrace Hospice Care
	15.	Humor in Hospice Care